[ DevCourseWeb.com ] Udemy - Service Management Key Performance Indicators and Reporting

Creation Time	Dec. 26, 2023, 5:02 a.m.
Last Access Time	Oct. 22, 2025, 1:34 p.m.
File Size	2.0 GB
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~Get Your Files Here !/4 - Service Management Key Performance Indicators/28 - Performance Indicators Service Management examples.mp4 121.3 MB
~Get Your Files Here !/3 - Service Management Reports and Metrics/20 - Interpreting your data with Pivot tables.mp4 100.8 MB
~Get Your Files Here !/1 - Welcome and Introduction/8 - How your mind processes information.mp4 96.5 MB
~Get Your Files Here !/3 - Service Management Reports and Metrics/18 - Reporting Goals and Examples.mp4 73.0 MB
~Get Your Files Here !/4 - Service Management Key Performance Indicators/26 - Mindset Why some numbers work - and some don't.mp4 69.2 MB
~Get Your Files Here !/6 - Putting It All Together/49 - Taking action and achieving your goals.mp4 66.9 MB
~Get Your Files Here !/2 - Service Management Common Terminology/12 - Service Management Best Practice Processes.mp4 65.5 MB
~Get Your Files Here !/6 - Putting It All Together/51 - Final thoughts and wrap up.mp4 62.1 MB
~Get Your Files Here !/6 - Putting It All Together/43 - Organizational Change Management Where to start after you finish this course.mp4 61.2 MB
~Get Your Files Here !/2 - Service Management Common Terminology/10 - Common Terminology and Best Practices.mp4 59.2 MB
~Get Your Files Here !/2 - Service Management Common Terminology/13 - Introduction Case Study.mp4 58.1 MB
~Get Your Files Here !/1 - Welcome and Introduction/2 - Mind the gap An introduction to what you'll learn.mp4 54.9 MB
~Get Your Files Here !/2 - Service Management Common Terminology/11 - Putting it all together solutions approach.mp4 54.1 MB
~Get Your Files Here !/3 - Service Management Reports and Metrics/19 - Reporting Data Presentation, Quality and Ownership.mp4 53.2 MB
~Get Your Files Here !/4 - Service Management Key Performance Indicators/30 - Finding motivation to go for gold.mp4 49.6 MB
~Get Your Files Here !/5 - Process Improvement and Setting Goals/39 - Why 100% doesn't work.mp4 49.2 MB
~Get Your Files Here !/1 - Welcome and Introduction/9 - Getting to know your instructor and learning community.mp4 47.5 MB
~Get Your Files Here !/5 - Process Improvement and Setting Goals/33 - Example Incident Management Goal Setting.mp4 46.1 MB
~Get Your Files Here !/5 - Process Improvement and Setting Goals/32 - Quality control for your service management organization.mp4 45.9 MB
~Get Your Files Here !/1 - Welcome and Introduction/3 - Observing and Recognizing Trends.mp4 44.6 MB
~Get Your Files Here !/3 - Service Management Reports and Metrics/16 - What is a report.mp4 42.5 MB
~Get Your Files Here !/5 - Process Improvement and Setting Goals/36 - Setting smart service management goals.mp4 40.9 MB
~Get Your Files Here !/1 - Welcome and Introduction/5 - On overview of what you can expect.mp4 40.4 MB
~Get Your Files Here !/6 - Putting It All Together/47 - Where to start your improvement cycle.mp4 36.1 MB
~Get Your Files Here !/4 - Service Management Key Performance Indicators/24 - Bob It has to get better.mp4 35.8 MB
~Get Your Files Here !/3 - Service Management Reports and Metrics/21 - Exercise 3 Your team.mp4 33.9 MB
~Get Your Files Here !/5 - Process Improvement and Setting Goals/35 - Taking action and setting a service management goal.mp4 32.1 MB
~Get Your Files Here !/5 - Process Improvement and Setting Goals/37 - Setting even smarter service management goals.mp4 31.4 MB
~Get Your Files Here !/6 - Putting It All Together/45 - Next steps in bringing together your People, Processes and Technology.mp4 31.4 MB
~Get Your Files Here !/4 - Service Management Key Performance Indicators/29 - Exercise 6 Team Meeting.mp4 30.5 MB
~Get Your Files Here !/6 - Putting It All Together/44 - Exercise 11 Areas for improvement.mp4 30.0 MB
~Get Your Files Here !/6 - Putting It All Together/42 - Exercise 10 Trends in your organization.mp4 29.8 MB
~Get Your Files Here !/2 - Service Management Common Terminology/14 - Exercise 1 Getting Started In Your New Role.mp4 29.0 MB
~Get Your Files Here !/1 - Welcome and Introduction/6 - About learning How to get the most value.mp4 28.9 MB
~Get Your Files Here !/3 - Service Management Reports and Metrics/17 - Exercise 2 Who's who.mp4 27.2 MB
~Get Your Files Here !/5 - Process Improvement and Setting Goals/34 - Exercise 7 Identifying problems.mp4 25.8 MB
~Get Your Files Here !/4 - Service Management Key Performance Indicators/27 - Creating value Build your service management report.mp4 24.6 MB
~Get Your Files Here !/6 - Putting It All Together/46 - Keep Service Management Simple.mp4 23.9 MB
~Get Your Files Here !/6 - Putting It All Together/48 - Exercise 12 Development and Growth.mp4 23.9 MB
~Get Your Files Here !/4 - Service Management Key Performance Indicators/23 - Key Performance Indicators.mp4 23.1 MB
~Get Your Files Here !/5 - Process Improvement and Setting Goals/40 - Homework Start putting it together.mp4 22.6 MB
~Get Your Files Here !/4 - Service Management Key Performance Indicators/25 - Exercise 5 Measuring Workload.mp4 22.0 MB
~Get Your Files Here !/5 - Process Improvement and Setting Goals/38 - Exercise 9 Scheduling your workload.mp4 21.3 MB
~Get Your Files Here !/3 - Service Management Reports and Metrics/15 - Hips Don't Lie - but what about numbers.mp4 21.2 MB
~Get Your Files Here !/1 - Welcome and Introduction/4 - Lies, D mn Lies and Statistics.mp4 19.8 MB
~Get Your Files Here !/6 - Putting It All Together/41 - Putting it all together.mp4 19.4 MB
~Get Your Files Here !/1 - Welcome and Introduction/7 - KPI-and-reporting-workbook-final.pdf 1.5 MB
~Get Your Files Here !/2 - Service Management Common Terminology/14 - Exercise-1.pdf 82.5 KB
~Get Your Files Here !/6 - Putting It All Together/42 - Exercise-10.pdf 78.7 KB
~Get Your Files Here !/4 - Service Management Key Performance Indicators/25 - Exercise-5.pdf 77.0 KB
~Get Your Files Here !/6 - Putting It All Together/48 - Exercise-12.pdf 74.8 KB
~Get Your Files Here !/6 - Putting It All Together/44 - Exercise-11.pdf 66.6 KB
~Get Your Files Here !/3 - Service Management Reports and Metrics/21 - Exercise-3.pdf 66.5 KB
~Get Your Files Here !/3 - Service Management Reports and Metrics/17 - Exercise-2.pdf 66.4 KB
~Get Your Files Here !/4 - Service Management Key Performance Indicators/29 - Exercise-6.pdf 59.0 KB
~Get Your Files Here !/5 - Process Improvement and Setting Goals/38 - Exercise-9.pdf 58.9 KB
~Get Your Files Here !/5 - Process Improvement and Setting Goals/34 - Exercise-7.pdf 58.8 KB
~Get Your Files Here !/2 - Service Management Common Terminology/13 - Introduction-Case.pdf 51.2 KB
~Get Your Files Here !/4 - Service Management Key Performance Indicators/28 - Performance-Indicator-Examples.pdf 49.7 KB
~Get Your Files Here !/3 - Service Management Reports and Metrics/18 - Reporting-Examples.pdf 47.7 KB
~Get Your Files Here !/2 - Service Management Common Terminology/10 - Process-Definitions.pdf 46.7 KB
~Get Your Files Here !/2 - Service Management Common Terminology/12 - Process-Definitions.pdf 46.7 KB
~Get Your Files Here !/6 - Putting It All Together/49 - Top-5-Action-List.pdf 42.7 KB
~Get Your Files Here !/4 - Service Management Key Performance Indicators/28 - Performance Indicators Service Management examples English.vtt 17.3 KB
~Get Your Files Here !/Service Management Key Performance Indicators and Reporting.jpg 16.8 KB
~Get Your Files Here !/3 - Service Management Reports and Metrics/20 - Interpreting your data with Pivot tables English.vtt 9.5 KB
~Get Your Files Here !/3 - Service Management Reports and Metrics/18 - Reporting Goals and Examples English.vtt 9.2 KB
~Get Your Files Here !/1 - Welcome and Introduction/8 - How your mind processes information English.vtt 9.1 KB
~Get Your Files Here !/2 - Service Management Common Terminology/12 - Service Management Best Practice Processes English.vtt 8.2 KB
~Get Your Files Here !/5 - Process Improvement and Setting Goals/39 - Why 100% doesn't work English.vtt 7.3 KB
~Get Your Files Here !/4 - Service Management Key Performance Indicators/30 - Finding motivation to go for gold English.vtt 6.9 KB
~Get Your Files Here !/4 - Service Management Key Performance Indicators/26 - Mindset Why some numbers work English.vtt 6.5 KB
~Get Your Files Here !/6 - Putting It All Together/49 - Taking action and achieving your goals English.vtt 6.2 KB
~Get Your Files Here !/6 - Putting It All Together/43 - Organizational Change Management Where to start after you finish this course English.vtt 6.2 KB
~Get Your Files Here !/Service Management Key Performance Indicators and Reporting.txt 6.2 KB
~Get Your Files Here !/2 - Service Management Common Terminology/10 - Common Terminology and Best Practices English.vtt 6.0 KB
~Get Your Files Here !/3 - Service Management Reports and Metrics/19 - Reporting Data Presentation, Quality and Ownership English.vtt 5.9 KB
~Get Your Files Here !/6 - Putting It All Together/51 - Final thoughts and wrap up English.vtt 5.6 KB
~Get Your Files Here !/1 - Welcome and Introduction/9 - Getting to know your instructor and learning community English.vtt 5.4 KB
~Get Your Files Here !/3 - Service Management Reports and Metrics/16 - What is a report English.vtt 5.2 KB
~Get Your Files Here !/1 - Welcome and Introduction/5 - On overview of what you can expect English.vtt 5.2 KB
~Get Your Files Here !/5 - Process Improvement and Setting Goals/36 - Setting smart service management goals English.vtt 5.0 KB
~Get Your Files Here !/2 - Service Management Common Terminology/11 - Putting it all together solutions approach English.vtt 4.9 KB
~Get Your Files Here !/6 - Putting It All Together/45 - Next steps in bringing together your People, Processes and Technology English.vtt 4.8 KB
~Get Your Files Here !/1 - Welcome and Introduction/2 - Mind the gap An introduction to what you'll learn English.vtt 4.6 KB
~Get Your Files Here !/1 - Welcome and Introduction/6 - About learning How to get the most value English.vtt 4.6 KB
~Get Your Files Here !/2 - Service Management Common Terminology/13 - Introduction Case Study English.vtt 4.6 KB
~Get Your Files Here !/5 - Process Improvement and Setting Goals/33 - Example Incident Management Goal Setting English.vtt 4.3 KB
~Get Your Files Here !/5 - Process Improvement and Setting Goals/37 - Setting even smarter service management goals English.vtt 4.1 KB
~Get Your Files Here !/1 - Welcome and Introduction/3 - Observing and Recognizing Trends English.vtt 4.1 KB
~Get Your Files Here !/5 - Process Improvement and Setting Goals/32 - Quality control for your service management organization English.vtt 4.0 KB
~Get Your Files Here !/6 - Putting It All Together/47 - Where to start your improvement cycle English.vtt 3.9 KB
~Get Your Files Here !/6 - Putting It All Together/46 - Keep Service Management Simple English.vtt 3.7 KB
~Get Your Files Here !/5 - Process Improvement and Setting Goals/35 - Taking action and setting a service management goal English.vtt 3.1 KB
~Get Your Files Here !/4 - Service Management Key Performance Indicators/29 - Exercise 6 Team Meeting English.vtt 3.1 KB
~Get Your Files Here !/3 - Service Management Reports and Metrics/21 - Exercise 3 Your team English.vtt 3.0 KB
~Get Your Files Here !/6 - Putting It All Together/42 - Exercise 10 Trends in your organization English.vtt 3.0 KB
~Get Your Files Here !/6 - Putting It All Together/44 - Exercise 11 Areas for improvement English.vtt 2.9 KB
~Get Your Files Here !/2 - Service Management Common Terminology/14 - Exercise 1 Getting Started In Your New Role English.vtt 2.9 KB
~Get Your Files Here !/5 - Process Improvement and Setting Goals/34 - Exercise 7 Identifying problems English.vtt 2.5 KB
~Get Your Files Here !/4 - Service Management Key Performance Indicators/24 - Bob It has to get better English.vtt 2.5 KB
~Get Your Files Here !/5 - Process Improvement and Setting Goals/40 - Homework Start putting it together English.vtt 2.5 KB
~Get Your Files Here !/3 - Service Management Reports and Metrics/17 - Exercise 2 Who's who English.vtt 2.5 KB
~Get Your Files Here !/6 - Putting It All Together/48 - Exercise 12 Development and Growth English.vtt 2.4 KB
~Get Your Files Here !/6 - Putting It All Together/50 - Trying something new.html 2.4 KB
~Get Your Files Here !/1 - Welcome and Introduction/4 - Lies, D mn Lies and Statistics English.vtt 2.3 KB
~Get Your Files Here !/5 - Process Improvement and Setting Goals/38 - Exercise 9 Scheduling your workload English.vtt 2.2 KB
~Get Your Files Here !/3 - Service Management Reports and Metrics/15 - Hips Don't Lie English.vtt 2.2 KB
~Get Your Files Here !/4 - Service Management Key Performance Indicators/27 - Creating value Build your service management report English.vtt 2.1 KB
~Get Your Files Here !/3 - Service Management Reports and Metrics/22 - Forget about the numbers.html 2.1 KB
~Get Your Files Here !/4 - Service Management Key Performance Indicators/25 - Exercise 5 Measuring Workload English.vtt 2.0 KB
~Get Your Files Here !/1 - Welcome and Introduction/1 - Welcome to the course.html 1.7 KB
~Get Your Files Here !/6 - Putting It All Together/41 - Putting it all together English.vtt 1.5 KB
~Get Your Files Here !/4 - Service Management Key Performance Indicators/23 - Key Performance Indicators English.vtt 1.4 KB
~Get Your Files Here !/1 - Welcome and Introduction/7 - Download the course workbook.html 725 bytes
~Get Your Files Here !/Bonus Resources.txt 386 bytes
Get Bonus Downloads Here.url 182 bytes
~Get Your Files Here !/4 - Service Management Key Performance Indicators/31 - The glorification of busy.html 39 bytes
~Get Your Files Here !/1 - Welcome and Introduction/1 - Welcome Quiz.html 0 bytes
~Get Your Files Here !/2 - Service Management Common Terminology/2 - Service Management Quiz.html 0 bytes
~Get Your Files Here !/3 - Service Management Reports and Metrics/3 - Metrics Quiz.html 0 bytes
~Get Your Files Here !/4 - Service Management Key Performance Indicators/4 - KPI Quiz.html 0 bytes
~Get Your Files Here !/5 - Process Improvement and Setting Goals/5 - Setting Goals Quiz.html 0 bytes
~Get Your Files Here !/6 - Putting It All Together/6 - Putting it all together quiz.html 0 bytes

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