[ WebToolTip.com ] Udemy - The Complete Diploma in Call Centre Agent Skills
File List
- ~Get Your Files Here !/3 - Handling Calls Like a Professional/11 - The Anatomy of a Perfect Call Opening, Body, and Close.mp4 68.3 MB
- ~Get Your Files Here !/11 - Career Development, Growth, and Your Next Steps/49 - Building Skills That Make You Promotable.mp4 67.6 MB
- ~Get Your Files Here !/8 - Outbound Calling Skills/37 - Handling Objections on Outbound Calls with Confidence.mp4 67.3 MB
- ~Get Your Files Here !/7 - Working with Call Centre Technology and Tools/33 - Understanding Call Metrics AHT, FCR, Wrap Time, and More.mp4 66.9 MB
- ~Get Your Files Here !/6 - Problem-Solving and Critical Thinking on the Spot/29 - Following Up and Closing the Loop on Unresolved Issues.mp4 66.0 MB
- ~Get Your Files Here !/7 - Working with Call Centre Technology and Tools/34 - Multi-Channel Support Handling Chat, Email, and Phone Together.mp4 65.8 MB
- ~Get Your Files Here !/11 - Career Development, Growth, and Your Next Steps/52 - Continuing Your Learning Certifications, Courses, and Communities.MUX.mp4 64.7 MB
- ~Get Your Files Here !/5 - Dealing with Difficult Customers and High-Pressure Situations/25 - When to Escalate and How to Do It Without Losing the Customer.mp4 62.8 MB
- ~Get Your Files Here !/11 - Career Development, Growth, and Your Next Steps/50 - Creating a Standout CV for Call Centre and Customer Service Roles.mp4 62.1 MB
- ~Get Your Files Here !/3 - Handling Calls Like a Professional/13 - Taking Ownership of Every Call From the First Second.mp4 56.9 MB
- ~Get Your Files Here !/3 - Handling Calls Like a Professional/14 - Managing Hold Times, Transfers, and Callbacks Professionally.mp4 54.4 MB
- ~Get Your Files Here !/1 - Introduction/1 - Why Call Centre Skills Can Transform Your Career — and Your Life.mp4 54.1 MB
- ~Get Your Files Here !/10 - Professionalism, Ethics, and Compliance/45 - Ethical Communication Honesty, Transparency, and Trust.mp4 51.7 MB
- ~Get Your Files Here !/7 - Working with Call Centre Technology and Tools/32 - Using Scripts and Knowledge Bases Without Sounding Robotic.mp4 51.2 MB
- ~Get Your Files Here !/7 - Working with Call Centre Technology and Tools/31 - Call Logging, Ticketing, and Why Accurate Notes Matter.mp4 50.8 MB
- ~Get Your Files Here !/5 - Dealing with Difficult Customers and High-Pressure Situations/23 - De-escalation Techniques That Actually Work.mp4 50.5 MB
- ~Get Your Files Here !/6 - Problem-Solving and Critical Thinking on the Spot/28 - Balancing Company Policy with Customer Needs.mp4 50.5 MB
- ~Get Your Files Here !/5 - Dealing with Difficult Customers and High-Pressure Situations/22 - The LEAP Method Listen, Empathise, Apologise, and Problem-Solve.mp4 50.3 MB
- ~Get Your Files Here !/4 - Customer Service Excellence/17 - Building Rapport Quickly Over the Phone.mp4 49.9 MB
- ~Get Your Files Here !/2 - Mastering Communication Fundamentals/9 - Avoiding Jargon and Speaking the Customer's Language.mp4 49.9 MB
- ~Get Your Files Here !/10 - Professionalism, Ethics, and Compliance/47 - Representing Your Brand with Integrity on Every Call.mp4 49.7 MB
- ~Get Your Files Here !/9 - Emotional Resilience and Wellbeing at Work/41 - Avoiding Burnout Recognising the Warning Signs Early.mp4 49.6 MB
- ~Get Your Files Here !/8 - Outbound Calling Skills/38 - Ethical Selling and Upselling in a Call Centre Environment.mp4 49.4 MB
- ~Get Your Files Here !/4 - Customer Service Excellence/18 - Setting and Managing Customer Expectations.mp4 49.2 MB
- ~Get Your Files Here !/11 - Career Development, Growth, and Your Next Steps/51 - Acing the Call Centre Job Interview with Confidence.mp4 48.9 MB
- ~Get Your Files Here !/6 - Problem-Solving and Critical Thinking on the Spot/26 - Thinking on Your Feet A Framework for Fast, Smart Decisions.mp4 48.5 MB
- ~Get Your Files Here !/11 - Career Development, Growth, and Your Next Steps/52 - Continuing Your Learning Certifications, Courses, and Communities.mp4 48.4 MB
- ~Get Your Files Here !/2 - Mastering Communication Fundamentals/10 - Verbal Empathy Making Customers Feel Heard and Valued.mp4 48.3 MB
- ~Get Your Files Here !/3 - Handling Calls Like a Professional/15 - Closing Calls Positively and Leaving a Lasting Impression.mp4 48.1 MB
- ~Get Your Files Here !/9 - Emotional Resilience and Wellbeing at Work/42 - Staying Motivated When the Shift Gets Tough.mp4 48.0 MB
- ~Get Your Files Here !/8 - Outbound Calling Skills/35 - The Psychology of Outbound Calls Why People Resist and How to Connect.mp4 47.5 MB
- ~Get Your Files Here !/11 - Career Development, Growth, and Your Next Steps/48 - From Agent to Team Leader Understanding the Career Ladder.mp4 47.4 MB
- ~Get Your Files Here !/2 - Mastering Communication Fundamentals/7 - Active Listening The Skill That Separates Good Agents from Great Ones.mp4 47.0 MB
- ~Get Your Files Here !/5 - Dealing with Difficult Customers and High-Pressure Situations/24 - Handling Complaints Without Taking It Personally.mp4 47.0 MB
- ~Get Your Files Here !/9 - Emotional Resilience and Wellbeing at Work/39 - The Emotional Load of Call Centre Work — and Why It's Real.mp4 46.9 MB
- ~Get Your Files Here !/1 - Introduction/2 - Course Overview and How to Get the Most from This Program.mp4 46.9 MB
- ~Get Your Files Here !/9 - Emotional Resilience and Wellbeing at Work/40 - Stress Management Techniques You Can Use Between Calls.mp4 46.3 MB
- ~Get Your Files Here !/2 - Mastering Communication Fundamentals/6 - The Power of Your Voice Tone, Pace, Pitch, and Clarity.mp4 46.1 MB
- ~Get Your Files Here !/9 - Emotional Resilience and Wellbeing at Work/43 - Building a Positive Mindset That Carries You Through Difficult Days.mp4 45.9 MB
- ~Get Your Files Here !/5 - Dealing with Difficult Customers and High-Pressure Situations/21 - Why Customers Get Angry — and How to See It from Their Side.mp4 45.8 MB
- ~Get Your Files Here !/4 - Customer Service Excellence/16 - What Customers Really Want — and Why It's Not Always What They Say.mp4 45.8 MB
- ~Get Your Files Here !/8 - Outbound Calling Skills/36 - Crafting an Outbound Opening That Gets People Talking.mp4 45.6 MB
- ~Get Your Files Here !/10 - Professionalism, Ethics, and Compliance/44 - Data Privacy, GDPR, and Why Compliance Protects Everyone.mp4 45.2 MB
- ~Get Your Files Here !/1 - Introduction/4 - Types of Call Centres Inbound, Outbound, Blended, and Virtual.mp4 45.0 MB
- ~Get Your Files Here !/7 - Working with Call Centre Technology and Tools/30 - Navigating CRM Systems Like a Pro.mp4 44.9 MB
- ~Get Your Files Here !/1 - Introduction/5 - The Mindset of a Top-Performing Agent Professionalism Starts Here.mp4 44.9 MB
- ~Get Your Files Here !/11 - Career Development, Growth, and Your Next Steps/53 - Course Wrap-Up You Have What It Takes — Now Go Show the World.mp4 44.6 MB
- ~Get Your Files Here !/2 - Mastering Communication Fundamentals/8 - Asking the Right Questions Open, Closed, and Probing Techniques.mp4 44.6 MB
- ~Get Your Files Here !/3 - Handling Calls Like a Professional/12 - Greeting Customers with Confidence and Warmth.mp4 44.4 MB
- ~Get Your Files Here !/6 - Problem-Solving and Critical Thinking on the Spot/27 - Finding Solutions When the System Says No.mp4 43.8 MB
- ~Get Your Files Here !/1 - Introduction/3 - What Does a Call Centre Agent Actually Do Roles, Environments, and Expectations.mp4 43.5 MB
- ~Get Your Files Here !/4 - Customer Service Excellence/20 - Measuring Customer Satisfaction CSAT, NPS, and What They Mean for You.mp4 43.3 MB
- ~Get Your Files Here !/10 - Professionalism, Ethics, and Compliance/46 - Confidentiality, Call Recording, and Professional Boundaries.mp4 40.9 MB
- ~Get Your Files Here !/4 - Customer Service Excellence/19 - Going Above and Beyond The Art of Exceeding Expectations.mp4 40.8 MB
- Get Bonus Downloads Here.url 180 bytes
- ~Get Your Files Here !/Bonus Resources.txt 70 bytes
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