Lynda - Learning JIRA Service Desk
File List
- 02. The Customer Portal and Notifications/02 - Creating requests and groups.MP4 12.1 MB
- 01. Overview of JIRA Service Desk/04 - Agents vs. users vs. customers.MP4 10.3 MB
- 04. Service Desk Workflows/02 - Automation.MP4 10.3 MB
- 02. The Customer Portal and Notifications/01 - Overview of the customer portal.MP4 8.9 MB
- 03. Service Desk Administration/01 -Customer permissions.MP4 8.8 MB
- 01. Overview of JIRA Service Desk/02 - JIRA Service Desk example.MP4 7.4 MB
- 02. The Customer Portal and Notifications/03 - Customer notifications.MP4 7.3 MB
- 05. SLAs and Notifications/02 - Creating an SLA.MP4 6.9 MB
- 01. Overview of JIRA Service Desk/03 - Overview of administrator features.MP4 6.7 MB
- 05. SLAs and Notifications/01 - What are SLAs-.MP4 6.2 MB
- 03. Service Desk Administration/02 - Queues.MP4 5.8 MB
- 02. The Customer Portal and Notifications/05 - Solution- Create a new Service Desk project.MP4 5.4 MB
- 04. Service Desk Workflows/01 - Workflow overview.MP4 5.3 MB
- 04. Service Desk Workflows/03 - Custom rules.MP4 5.1 MB
- 00. Introduction/03 - JIRA instance setup.MP4 5.1 MB
- 05. SLAs and Notifications/03 - Reporting.MP4 4.8 MB
- 01. Overview of JIRA Service Desk/01 - What is JIRA Service Desk-.MP4 4.6 MB
- 03. Service Desk Administration/03 - Linking to a knowledge base.MP4 4.2 MB
- 04. Service Desk Workflows/05 - Solution- Correctly adjust a factory SD workflow.MP4 3.8 MB
- 03. Service Desk Administration/04 - Email requests and satisfaction settings.MP4 3.6 MB
- 05. SLAs and Notifications/05 - Solution- Create a new SLA against one of your requests.MP4 2.7 MB
- 03. Service Desk Administration/06 - Solution- Create a new customer portal with groups and requests.MP4 2.5 MB
- 01. Overview of JIRA Service Desk/06 - Solution- Create a new agent in Service Desk.MP4 2.3 MB
- 00. Introduction/01 - Welcome.MP4 1.6 MB
- 00. Introduction/02 - What you need to know.MP4 1.2 MB
- 06. Conclusion/01 -Next steps.MP4 988.0 KB
- 02. The Customer Portal and Notifications/04 - Challenge- Create a new Service Desk project.MP4 838.9 KB
- 04. Service Desk Workflows/04 - Challenge- Correctly adjust a factory SD workflow.MP4 697.3 KB
- 05. SLAs and Notifications/04 - Challenge- Create a new SLA against one of your requests.MP4 647.9 KB
- 01. Overview of JIRA Service Desk/05 - Challenge- Create a new agent in Service Desk.MP4 642.9 KB
- 03. Service Desk Administration/05 - Challenge- Create a new customer portal with groups and requests.MP4 612.0 KB
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